FAQs

When will my order ship? 

It depends on a few factors: 

  • First, if you purchased your item from the 'Ready to Ship' section you item will ship the next business day. Business days include M-Sat. If you purchase your item after 3pm EST you order will ship out the following day. We try to ship out items same-day when possible. 
  • If you purchased a book, kit, rope, supplies, or items from the Independent Works section of the shop, your item will also ship next business day. 
  • If you purchased an item from the 'All' section, your item(s) will be handmade in our Cincinnati studio! This usually takes 1-2 weeks, but we try to get orders out ASAP! We know how much you want your order, and we get it! 
  • For example, if there is a Tray in the 'Ready to Ship' section but you ordered the made-to-order version, we will ship out the in-stock one to you immediately! So don't worry if you missed the in-stock option. 
  • For any other questions, please contact Lindsey directly at northrnmarket@gmail.com

How do I clean my basket, bag, trivet, coaster, etc? 

Our products are made out of 100% cotton. While your T-shirt may be made out of 100% cotton, we do ask that you refrain from machine washing your product. Spot clean as needed with a colorless soap, cold/lukewarm water, and a soft brush or rag. 

Be gentle of the stitching if you are scrubbing! 

Air dry flat or with towels stuffed in the basket to maintain shape. 


Can I do a custom order? 

Of course! Many of our items on the shop blossomed from custom order requests. Have a special size in mind? Want handles? A special thread color or dyed piece? Shoot us an email! 

Contact Lindsey at northrnmarket@gmail.com or make a custom order appointment with us at 1301 Main St. Cincinnati, OH 45202.